abby flower plus flower pages

Horrible florist... I ordered an arrangement for my wife for valentines day 2 days before the delivery date. What showed up for her was unacceptable. The arrangement looked nothing like what I ordered, it had missing items (no burgandy vase, no ribbon, missing flowers) and withered flowers. I go to the store to complain and show them the pictures. The owner says it's not always going to look the same. I showed her the 2 pictures and how they weren't even close to eachother so she said that they don't have those specific vases anymore and they should have called me to let me know but it was an "oversight" just like the missing ribbons and flowers. Overall they attempted to make the same arrangement again with no success and then had the nerve to blame me saying "you should have just ordered a dozen roses instead". They then said they couldn't do anything except refund my money and take the flowers back. This place is very unprofessional, customer service was the worst I have experienced and considering this was not a last minute order and I had planned this a few days ago they didn't care. Will never go back here again and will recommend all friends and family to stay away from this place.

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